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Troubleshooting

Unable to Access URL from Testsigma Servers?

If your given website URL is somehow inaccessible, try the following before proceeding further:

  1. If there is an issue in the URL, for example, HTTP instead of HTTPS or / instead of //, please verify your URL by running it on a browser.
  2. Copy & Paste the URL in the browser’s address bar(open browser in incognito mode) and verify that the site is accessible from your workstation.
  3. Ensure the URL is written correctly in your test case.
  4. Make note of any VPN connections that are required to run this application.
  5. Check whether the web page takes longer than the defined page load timeout duration.

Also, see whether:

  • Your application/website is currently under development.
  • Your application/website is currently hosted on your personal machine?
  • Your application/website is hosted on a company server that cannot be accessed by external users on the internet.
  • Your application requires VPN access for a secure connection.

In the above scenarios, Testsigma’s cloud servers will not be able to access the website/application and you will have to follow one of the options listed here to automate testing for these applications.

Follow these steps to automate locally hosted applications:

Section titled “Follow these steps to automate locally hosted applications:”

  1. If your application is deployed only on your local machine and is not publicly accessible, for example, http://localhost:8080. This is a locally hosted application. No one else can access it via the internet. For more information, refer the following:

  2. If your application is behind a firewall, you still have an option to use tunneling mechanisms to connect your application to Testsigma. For more information, refer the following:

If you are not able to access URL’s from using the extension, you may have one of the below issues:

  1. What to do for chrome extension error “Not able to record as third-party cookies are blocked by the browser”?

    Sol: Go to this URL in Chrome chrome://settings/cookies and select Allow all cookies or Block third-party cookies incognito, you should not see this error post this.

  2. What to do for chrome extensions error “Not able to access local files and urls”?

    Sol: Go to the following Extensions icon in Chrome > Manage Extenstion > Testsigma Extension > Details and Toggle on Allow access to File URL’s