Troubleshooting
Troubleshooting Restricted Access to Testsigma
If you cannot access the Testsigma application due to network restrictions set by your administrator, you need to request whitelisting the necessary URLs required for Testsigma. This article discusses how to access Testsigma under restricted environments.
Blocking Exceptions to Access Testsigma
Section titled “Blocking Exceptions to Access Testsigma”1. Application Access
Section titled “1. Application Access”- To access the application, ensure that the following domain is whitelisted:
*.testsigma.com
- To automate secured business applications refer to the documentation on secured business application support.
2. Customer Support Portals
Section titled “2. Customer Support Portals”-
Testsigma Chat Support: Testsigma chat support services ensure seamless communication with the Testsigma support team. For support queries via live chat.
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Testsigma Help Desk: Allows you to create tickets and check the status of ticket inquiries. If you have any problems using Testsigma application, you can raise a ticket through Testsigma Help Desk. The support team will address all your queries.
Domains to whitelist to access customer support portals:
*.freshchat.com*.freshdesk.com