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Configuration

Manage Access: Grant/Revoke Permissions

Admin in the Testsigma account can grant temporary access to the Testsigma Support team for diagnosing and resolving support related issues. This article discusses how to authorize and revoke support access.

Prerequisites

  • Before you begin, ensure you have Admin access to your Testsigma account.

Managing Access

Section titled “Managing Access”

  1. From the Dashboard, go to Settings > Admin Settings > Manage Access. Manage Access

  2. In the Manage Access section, click Allow Access. Allow Access

  3. Select the Access Type from the available options. Access Type

  4. In the Describe the Issue field, briefly explain the reason for providing access. Describe the Issue

  5. Select the consent checkbox and click Submit to grant access. Submit

  6. View the Current Status and Access Expiry information on the same page.

  7. Click Manage to update or revoke access as needed. Manage

Security and Privacy

Section titled “Security and Privacy”

  • Testsigma logs all support actions under the user guest@testsigma.com, ensuring full traceability.

  • Access is strictly limited to the scope necessary for troubleshooting and issue resolution.

  • The support team follows industry standard security protocols and best practices at all times.

  • You retain full control over access and can revoke it anytime based on your needs.

View Access Logs

Section titled “View Access Logs”

  • View access-related logs by clicking Activity in the Utility Panel. The system stores logs for 3 years. Access Logs

  • You can also view logs in the relevant test cases, elements, test suites, and test plans for actions performed by Testsigma Guest. Action Logs