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On-Premise Setup

On-Premise: Troubleshooting

This article provides troubleshooting guide for general and network issues related to accessing the on-premise domains. Follow these steps to quickly identify and resolve issues.

General Issues

Section titled “General Issues”

1. Application Not Accessible

Section titled “1. Application Not Accessible”

IP List

Host Configuration:

  • Open the /etc/hosts file on the server using a text editor.

  • Add the <system-Ip-address> <domain> mapping pairs.

    For Example:

    192.168.0.1 dev.testsigmaprivate.com
    192.168.0.1 dev-id.testsigmaprivate.com
    192.168.0.1 dev-addon.testsigmaprivate.com
    192.168.0.1 dev-visualtesting.testsigmaprivate.com
    192.168.0.1 dev-audit.testsigmaprivate.com
    192.168.0.1 dev-mobilerecorder.testsigmaprivate.com

  • Save the changes and close the editor.

2. Server Refused to Connect:

Section titled “2. Server Refused to Connect:”

Server Refused to Connect

a. Check if the Server is Running:

  • Connect to the server machine.
  • Navigate to the Testsigma installation folder.
  • Check the Testsigma server status by running:
    • docker ps -a
  • Ensure all containers are Up. Servers Up

b. If Any Container is Shown as “Exited”

  • Get the logs of that container and check the reason for failure.
  • Restart the exited containers by running:
    • docker compose up -d

If you’re still facing the issue, contact support@testsigma.com.

3. Checking the Logs of the Containers:

Section titled “3. Checking the Logs of the Containers:”

  • Choose the container name as mentioned in the image below: Check Logs

  • Execute the following command to check and print all the server logs in the command line:

    • docker logs -f testsigma-app-server

  • Press CTRL + C to exit the log view.

4. Sharing the Logs with the Testsigma Team:

Section titled “4. Sharing the Logs with the Testsigma Team:”

  • Choose the container name as mentioned in the image below: Check Logs

  • Execute the following command to copy the logs from the container to the server by replacing <destination_location> with the desired directory path on the server:

    • docker cp testsigma-app-server:/opt/logs <destination_location>/

  • Pull the Logs from the Server Machine and send the logs to support@testsigma.com for further help.

Network Issues

Section titled “Network Issues”

1. Associated IP List

Retrieve the IP Address:

  • Use the dig command to find the IP address associated with the domain:

    For Example: dig app-testsigma.de.youcompany.com IP Address

  • Alternatively, you use the nslookup command:

    For Example: dig app-testsigma.de.youcompany.com IP Address from NS Lookup

2. Check the Connection

  • Use the nc -vz <ip-address> 443 command to check the connection to the retrieved IP address on port 443:

    For Example: nc -vz 18.215.41.231 443

    Check Connection

    This command will confirm if the connection to the specified IP address and port is successful.

3. Curl Check

  • Use the curl command to check the HTTP response from the IP address:

    curl -H "Host: http://app-testsigma.de.bosch.com" http://<ip-address>:<port>/

    For Example:

    curl -H "Host: http://app.testsigma.com" http://52.1.167.174:80/

    CURL Check